Premium-service Expert
Do your company’s high-quality premium services live up to expectations?
Do you know what kind of experience your customers are actually having?
Contact me, and I’ll help you stand out from the crowd!
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My story:
From a young age, I’ve been interested in details and quality.
As I’ve gotten older, I’ve come to understand how vital it is to maintain a high-quality customer experience!
I have worked for over 25 years in various roles, such as factory, store manager, and ICT manager.
I want to ensure that customers get value for their money and want to return to your services again and again.
I have experienced being a customer, and I’ve served countless customers and colleagues. In my free time, I greatly enjoy everything from month-long trips abroad, cabin weekends, to one-night staycations as well.
I’ve always had the need to do things as well as possible, whether in customer service as “customer first,” or personally when arranging evening get-togethers or cabin trips.
How can I help you?
I review your service critically and provide concrete improvement suggestions.
I help you understand where there’s room for improvement.
You’ll get customers to return and recommend your service.
What kind of impression would you form, for example:
Of a high-end restaurant with dirty tables, sticky chairs, dusty lamps, or grumpy staff?
Of a hotel suite with torn blackout curtains, too few sauna stones, non-working lamps, and old ads for services that are no longer available?
Of a cabin booked online for a week-long vacation that you’ve been looking forward to for months — but on arrival the windows are drafty, pillows smell, you must clean, fill and heat the hot tub yourself, dishes are dirty, there’s no firewood pre-brought for the fireplace, and there’s not enough stored for a week of use?
Of a remote workspace where the internet is unstable and the coffee machine doesn’t work?
Of an overbooked, filthy airport or ferry lounge you booked as a little luxury at the start of your holiday — but even the sparkling wine is out of stock?
A campervan booked for a couple of weeks in Lapland that rattles and creaks at the slightest movement, the sunroof leaks, engine fluids haven’t been topped up in ages, the fridge smells of meat a month old, or handles fall off?
Even a lunch-restaurant experience matters — it might be the only moment during the workday when you get to step out to breathe somewhere different, or you spend it with an important client.
In the end, it’s the whole that counts — and details doesn't matter, right?
Wrong!
Every detail affects the customer experience of that service or space. Everything sticks with us in one way or another, even if we can’t articulate it out loud.
Ask yourself:
What affects my own customer experience?
How do we take in feedback?
Experiences from ordinary customers (in Finnish):
Why is quality important?
Quality is the key to success. It builds customer relationships, increases revenue, and stabilizes business.
Cleanliness, tidiness, and high-quality environment is a small cost compared to what a satisfied customer brings to your business now and in the future!
A smile and friendly service cost nothing!
Get in touch!
Take the first step toward better quality service. Book a meeting with me!
I’m here to help you at every step!
✍️ Using the contact form here
✉️ By email: info at detailsdetails dot fi
📞 By phone: +358 50 576 5255
With respectful collaboration,
Kimmo Salmelainen
Customer Experience Specialist
Details Details
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